When you make your booking, you are entering into an agreement with us. Please read our terms and conditions of booking below.
Arrival And Departure
Check in is available from 1500hrs to 1900hrs on your day of arrival. Check in outwith these times is by prior arrangement.
We ask that you please vacate your room by 1000hrs on the morning of departure.
Please note our cancellation policy before committing to a reservation.
In order for us to confirm a reservation, credit or debit card details are required to secure your booking. No payment is taken from this card until 7 days prior to your arrival.
Cancellation By The Guest
In the event of a cancellation up to 7 days prior to the scheduled date of arrival, no charge will be made. If you cancel your reservation within 7 days of your stay, a cancellation charge equivalent to each applicable nightly rate will be made. If however we are able to re-let the room(s) on any of the cancelled dates, we will refund all applicable payments.
Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price.
We would advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees.
Cancellation By Us
In the unlikely event that it should become necessary for us to cancel a booking, we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into similar available accommodation.
All published rates are inclusive of VAT, currently 5% for stays until 30th September 2021, 12.5% for stays between 1st October 2021 and 31st March 2022 and 20% thereafter.
We reserve the right to change our prices at any time. This does not affect bookings already made.
A car park is available for guests’ use. Cars parked here are at owner’s risk.
Damage, Breakages & Liability
You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents.
We do not accept liability for loss, damage or injury to you or any member of your party, vehicles or possessions whilst you are staying with us.
Pets are not permitted in the guest rooms. Well behaved assistance dogs are welcome.
Ivybank Lodge is a non-smoking establishment and we request that you refrain from smoking or vaping while inside the house.
We look forward to welcoming you to Ivybank Lodge!